Retail & E-Commerce
Sell smarter. Stock smarter. Delight every time.
Why Retailers Choose Dynamics 365 + Power Platform
Today’s buyers expect fast fulfillment, personalized experiences, and seamless support. Dynamics 365 and the Power Platform help you meet those expectations—while increasing margins, unifying your data, and getting ahead of demand.
Core Applications for Retail & E-Commerce
Dynamics 365 Business Central
Manage financials, inventory, and order fulfillment with an AI-ready ERP.
Dynamics 365 Sales
Identify top customers, segment by behavior, and drive repeat business.
Dynamics 365 Customer Insights
Create unified customer profiles, tailor campaigns, and personalize journeys with Copilot.
Dynamics 365 Customer Service & Contact Center
Support shoppers on any channel—chat, email, voice, or social—with full context.
Power BI
Analyze sales, inventory turns, basket size, and marketing ROI.
Power Apps & Power Automate
Automate returns, stock checks, and loyalty workflows without dev cycles.
Common Pain Points We Solve
| The Pain | The Fix | The Win |
|---|---|---|
|
Inventory misalignment across stores and online |
Real-time sync with Business Central and |
Always-accurate stock visibility |
|
Generic, spray-and-pray marketing |
Customer Insights + Copilot-powered segments |
Higher engagement and conversions |
|
Customer service that feels robotic |
Omnichannel support and unified history |
Happier customers, fewer escalations |
|
Disconnected POS, ERP, CRM |
Unified platforms and Power Platform integration |
One view of customers, products, and sales |
Outcomes That Matter
01
Boost customer lifetime value with personalized journeys and offers
02
Increase order accuracy and reduce stockouts
03
Automate manual tasks in returns, fulfillment, and customer service
04
Get real-time insights into what’s selling, what’s not, and why
05
Create better buying experiences without bloating your tech stack
Why TruNorth
We help you go beyond omni-channel—we help you become omni-smart. TruNorth delivers:
- Real-time visibility across inventory, sales, and service
- Retail-ready app automations that eliminate repetitive tasks
- CX workflows that turn browsers into loyal customers
- Dashboards that make margin management a breeze
“We went from data silos and support headaches to one seamless experience. With TruNorth, we cut our return handling time by 40% and boosted repeat purchases by 25%.”
