The Dynamics 365 Field Service provides a comprehensive view of your service orders and customer accounts. You can utilize the Field Service tool to schedule appointments quickly and easily when customers submit service orders. When your experts get on-site, they can utilize the mobile version of the app to report the problem, upload images, and finish the service request.
In the end, the program aims to make service fulfillment easier for technicians and the back office. You could, for example, use an automated scheduler that takes into consideration priority levels, technician availability, and required capabilities or certificates.
You can automate and streamline service activities using Microsoft Dynamics 365 Field Service. You can rapidly analyze the problem, schedule a service, and arrive at a resolution thanks to its unique filtering and dashboards.