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The Web App is excellent for the average user. However, due to the technology underlying the Classic App, switching between windows is slower on the Web App than on the Classic App. We recommend that power users who perform frequent window changes or who are very fast on a keyboard purchase the Classic App.

Certain specialized applications also require the use of the Classic App due to their unique technical requirements. For example, Management Reporter Designer, the GP Online Import App (Integration Manager), and other apps can only run from the Classic App.

On the other hand, the Web App is excellent for working on the go because it does not need to be installed on your computer. The Classic App requires a separate install.

Dynamics GP financial statements are prepared on Management Reporter, which is a very powerful financial statement preparation tool. Management Reporter does not have a Web App. This means that you have access to Management Reporter from the Classic App. Since at least one of your users will be preparing financial statements, they need to use the Classic App.

The Classic App and the Remote Desktop are deployed from a Microsoft software called Remote Desktop Services. Further, due to Microsoft licensing rules, Classic App and Remote Desktop require additional Office licenses. The additional charge pays for those licenses.

The Classic App and the Remote Desktop both work with Macs. Starting with Dynamics GP 2016 and later, the Web App is built on HTML5 making it accessible from most web browsers, including Safari.

There are a number of providers that test internet speed. If you go to speedtest.net and click “Begin Test” you can find out how fast your upload and download speeds are.

You should have Windows 8 or higher and Microsoft Office 2013 or higher. In addition, your computer must be up to date on all critical updates and service packs.

Help Desk response times are governed by the severity of the technical issue. Each support request is independently triaged for its business effects and assigned a severity level as follows:

Level	Description	Service Begins Within
Business Critical	The entire business is down and no one is able to work	1-2 business hours
User Critical	User(s) is down and unable to do their primary work task	1-4 business hours
Priority	User(s) cannot access certain non-primary work task	8 business hours
Standard	User(s) cannot access certain non-primary systems, but there is a workaround / User changes / Other standard service requests	1-2 business days

Of course, we make every effort to respond as quickly as possible because we understand that your accounting system is the lifeblood of your organization.

Our Subscription and Hosted Owned plans include unlimited Tech Help Desk. Tech Help Desk includes user adds, moves, and changes as well as assistance accessing GP Online. Workstation, printer or other device support is not included in Tech Help Desk. While we are happy to assist you with PC related issues, such services will be separately billed at our standard billing rates.

We don’t like surprises, and neither do you. If we are going to bill you for a service, we will typically notify you of the estimated charges in advance of the work. Regardless, we make every effort to charge a fair amount for the service that we provide.

We try to do your system updates with the minimum disruption possible to your organization. This means that we schedule upgrades on days and times when your business is slower and in non-business hours.

The Syvantis Service and Use Agreement can be viewed here.