Partner Success Manager

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Position Summary

We are seeking a high-energy, motivated Partner Success Manager to join our dynamic and rapidly growing team. Your
role will be focused on both acquiring new MSP partners and serving the existing TruNorth Dynamics MSP partner base
by developing them into longer-term, satisfied partners. This will be accomplished by communicating to and training the
MSP partners to have the knowledge and confidence to refer their clients with Microsoft Dynamics 365 needs to our
team. You will be pivotal in creating new business opportunities by serving as the first point of contact for many MSP
client opportunities and be the first to introduce our innovative, holistic approach to prospects.
As a part of TruNorth Dynamics, you will play a crucial part in our mission of solving real business problems by making
software fit the business rather than the business adjusting to the software. You will be expected to leverage your
expertise, industry knowledge, and personal determination to meet and exceed your goals.
We offer the ability to work remotely, with a team that believes in collaboration, open communication, and supporting
each other in achieving individual and company goals. We champion the philosophy of failing forward, encouraging
learning from every experience, and continually evolving in our dynamic field.

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Key Responsibilities

• Grow and maintain relationships with MSP partners to help uncover opportunities for Microsoft Dynamics
  implementations within their client base through networking and traveling to events.
• Provide support and guidance to partners throughout the sales process of Dynamics solutions and continuously
  look for ways to improve the partnership and increase revenue.
• Collaborate with internal teams to ensure successful implementation of Dynamics solutions throughout the
  entire project timeline.
• Cultivate strong relationships with existing and new MSP partners by actively listening to their clients’ needs,
  addressing their inquiries, and provide resources to uncover solutions to their clients’ problems by working with
  our team’s Solution Architects.
• Fully manage the sales cycle of an identified opportunity from discovery to close.
• Keep detailed records of sales activities, customer interactions, and progress towards the sale’s close using
  Microsoft Dynamics 365 Sales.

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Knowledge, Skills, and Abilities

• Proven record of accomplishment as an Account Manager or similar role.
• Effective communication skills including verbal, written, listening and presentation skills.
• Interpersonal, and customer service skills
• Comfortable working remotely and managing your own workload.
• Proactive, goal-oriented, and able to work under minimal supervision.
• Ability to develop compelling value propositions to take to your opportunities.
• Effective organizational, multi-tasking and time management skills
• A competitive spirit with an urge to succeed on the individual and team level.
• Self-motivation and driven. You will be responsible for managing your own workload and meeting targets, so the
  ability to stay focused and productive is vital.
• A supportive teammate. You are willing to work together with other departments to solve problems and find
  new solutions.
• Strong desire to learn and grow with a growing organization.
• Detail-oriented with excellent organization skills to manage a growing portfolio of clients and opportunities.

Education and Experience

• Experience managing accounts preferred
• Microsoft Dynamics 365 experience a plus

Working Conditions

TruNorth Dynamics is about more than software. We believe in understanding our clients; businesses inside and out,
creating tailored solutions that bring about meaningful transformations. If you are ready to make an impact and help
shape the future of business solutions, apply today!

The duties and responsibilities described within this job description may not be inclusive of all tasks, assignments, and responsibilities for this position. The employer reserves the right to update, add and/or change this document as necessitated by business demands.

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