Client Success Manager

Position Summary

We are seeking a high-energy, motivated Client Success Manager to join our dynamic and rapidly growing team. Your role will be focused on current business prospects and transforming them into longer-term, satisfied clients. You will be pivotal in creating new business opportunities within the existing client base, introducing our innovative, holistic approach to prospects, and driving our growth. If you have a knack for navigating the complex business needs of diverse organizations and translating them into solutions, this role is for you.

As a part of TruNorth Dynamics, you will play a crucial part in our mission of solving real business problems by making software fit the business rather than the business adjusting to the software. You will be expected to leverage your expertise, industry knowledge, and personal determination to meet and exceed your sales goals.

We offer the ability to work remotely, with a team that believes in collaboration, open communication, and supporting each other in achieving individual and company goals. We champion the philosophy of failing forward, encouraging learning from every experience, and continually evolving in our dynamic field.

Key Responsibilities

• Proactively contact existing client base, conduct client meetings, and drive the sales process to acquire new business within existing pipeline.
• Conduct engaging discovery calls with existing clients to evaluate their needs and follow-up in a timely manner.
• Cultivate strong relationships with existing clients by actively listening to their needs, addressing their inquiries, and providing tailored solutions to their problems by working with our team’s Solution Architects.
• Manage your opportunities from pursuit to closure, and lead pricing discussions with clients.
• Keep detailed records of sales activities, customer interactions, and progress towards the sale’s close using Microsoft Dynamics 365 Sales.
• Work closely with our technical teams to ensure the proposed solution not only meets but exceeds the prospect’s expectations.
• Own 3rd party relationships, including but not limited to:
  • Maintaining existing vendor agreements, including:
    • Regular communication with TruNorth Dynamic’s account representative,
    • Signing vendor agreements on behalf of the company and,
    • Work with Operations Coordinator to maintain records of all vendor agreements;
  • Negotiating with the vendor when necessary to ensure appropriate margins can be charged on all products resold by TruNorth Dynamics; and
  • Performing vendor evaluations on prospective 3rd parties prior to offering their products to clients in accordance with internal procedures.
• Assist with the client renewal process and work with the Operations Coordinator to complete all renewal-related tasks, including but not limited to:
  • Working with clients to determine their needs/desires related to renewing software subscriptions;
  • Working and/or negotiating with the vendor on behalf of the company to obtain pricing, placing orders, etc.

Knowledge, Skills, and Abilities

• Proven record of accomplishment as an Account Manager or similar role.
• Effective communication skills including verbal, written, listening and presentation skills.
• Interpersonal, and customer service skills
• Comfortable working remotely and managing your own workload.
• Proactive, goal-oriented, and able to work under minimal supervision.
• Ability to develop compelling value propositions to take to your opportunities.
• Effective organizational, multi-tasking and time management skills
• A competitive spirit with an urge to succeed on the individual and team level.
• Self-motivation and driven. You will be responsible for managing your own workload and meeting targets, so the ability to stay focused and productive is vital.
• A supportive teammate. You are willing to work together with other departments to solve problems and find new solutions.
• Strong desire to learn and grow with a growing organization.
• Detail-oriented with excellent organization skills to manage a growing portfolio of clients and opportunities.

Education and Experience

• Microsoft Dynamics 365 experience a plus

Working Conditions

• Work performed: Inside 100%
• Physical Requirements:
  
  • Lift up to 25 lbs
  • Standing 20%
  • Sitting 80%
  • Bending 0%
  • Travel 25%
• Noise level: Low

TruNorth Dynamics is about more than software. We believe in understanding our clients’ businesses inside and out, creating tailored solutions that bring about meaningful transformations. If you are ready to make an impact and help shape the future of business solutions, apply today!

The duties and responsibilities described within this job description may not be inclusive of all tasks, assignments, and responsibilities for this position. TruNorth Dynamics reserves the right to update, add and/or change this document as necessitated by business demands. Any previous promises, pay expectations or agreements are superseded by this job description.