TruNorth

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Frequently Asked Questions
Where is TruNorth Dynamics located?

TruNorth Dynamics is a fully remote company with staff located in 10 states throughout the country.

What industries does TruNorth Dynamics serve?

TruNorth Dynamics serves nearly every industry across the country. From banks, service-based business, and manufacturers to medical clinics, agricultural businesses, and contract decorators – TruNorth Dynamics has helped hundreds of businesses across the country solve their business problems using Microsoft Dynamics solutions.

What makes TruNorth different from other Dynamics implementers?

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I’m a current TruNorth client and I’m having an issue and need support. Who do I contact?

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I have a question but I’m not sure who my assigned Client Success Manager is. Who do I contact?

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I’d like to add an additional license or component to my existing services. Who do I contact?

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I have clients who want Dynamics, but we don’t do Dynamics. Can TruNorth help with that?

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Do I get anything for referring my clients who need Dynamics solutions to TruNorth?

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I am not a current partner of TruNorth, but I’d like to become one. Who do I contact?

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We already have Dynamics but need support. Can TruNorth help with that?

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We already have Dynamics but we need more training. Can TruNorth help with that?

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How much do Dynamics 365 licenses cost?

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How much does it cost to implement Dynamics 365?

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How much does TruNorth charge for an hourly rate?

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How does TruNorth bill for products and renewals?

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What is the difference between fixed scope and time and materials?

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What are my billing options?

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When will I receive my invoices?

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What payment methods does TruNorth accept?

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Are there any additional fees for paying by ACH or credit card?

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Does TruNorth provide project managers, or do I need to bring my own?

Yes—TruNorth provides dedicated project managers to lead and coordinate your project. If you also have a project manager on your team, we’ll work closely with them to align on project goals, financials, reporting, and risk management. This partnership ensures smooth communication, shared accountability, and a unified approach to delivering your project successfully.

What types of project management deliverables does TruNorth provide?
Our PMs deliver regular status reports, a maintained risk register, and a clear change management process for scope adjustments. We hold recurring steering committee meetings, twice-weekly SCRUM check-ins, and manage timelines in Microsoft Project Online, time tracking in D365 Project Operations, and day-to-day tasks in DevOps.
What is project governance?
Project governance is the structure that keeps projects on track, defining how decisions are made, progress is measured, and results are delivered.
What does project governance mean to TruNorth?
At TruNorth, project governance means proven structure with built-in flexibility. We run projects in short, focused sprints, combining Agile, Scrum, and PMI best practices to deliver value faster, adapt to change, and keep quality high. We keep you involved at every step with clear updates, transparent dashboards, and hands-on collaborations so you always know where things stand and can shape the outcome. From kickoff to go-live, our governance process ensures projects run smoothly, meet your goals, and set you up for long-term success.
How does TruNorth protect our data?

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What compliance standards are associated with your Microsoft solutions?

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