This position is responsible for providing a positive customer service experience to our customers. You will be asked to deliver top-notch CRM solutions to our clients, ensuring seamless integration, customization, and optimization of Microsoft Dynamics 365 Customer Engagement. We offer the ability to work remotely, with a team that believes in collaboration, open communication, and supporting each other in achieving individual and company goals.
Duties and Responsibilities
Collaborate with clients to understand their business needs and objectives.
Conduct comprehensive requirements analysis to determine the most effective Dynamics 365 solutions.
Customization and Configuration:
Configure and customize Dynamics 365 CE to meet client-specific requirements.
Design and implement custom entities, workflows, business rules, and other CRM components.
Integrate Dynamics 365 CE with other business applications and third-party systems.
Ensure data integrity and smooth data flow between different platforms.
Develop custom code, scripts, and extensions to enhance Dynamics 365 CE functionality.
Training and Support:
Provide end-user training on Dynamics 365 CE features and functionalities.
Offer ongoing technical support and troubleshooting for client’s post-implementation.
Conduct thorough testing of customized solutions to ensure quality and reliability.
Perform system audits and recommend improvements to optimize performance.
Create and maintain comprehensive technical documentation for configurations and customizations.
Generate reports and insights for clients on system performance and usage.
Qualifications for the Job
Experience with Microsoft Azure, Azure Active Directory, Azure Functions, Azure Service Bus, and Azure Event Hubs a plus
Proven experience as a Dynamics 365 Customer Engagement Technical Consultant.
In-depth knowledge of Microsoft Dynamics 365 CE architecture and capabilities.
Excellent problem-solving and analytical skills.
Effective communication and collaboration skills.
Power Platform Certification a plus.
$100,000-$150,000 Depending on Experience
TruNorth Dynamics provides more than software. We believe in understanding our clients’ businesses inside and out, creating tailored solutions that bring about meaningful transformations. If you’re ready to make an impact and help shape the future of business solutions, apply today!
The duties and responsibilities described within this job description may not be inclusive of all tasks, assignments, and responsibilities for this position. TruNorth Dynamics reserves the right to update, add and/or change this document as necessitated by business demands. Any previous promises, pay expectations or agreements is superseded by this job description.