This position is responsible for providing a positive customer service experience to our customers. You will be asked to deliver top-notch BC solutions to our clients, ensuring seamless integration, customization, and optimization of Microsoft Dynamics Business Central. We offer the ability to work remotely, with a team that believes in collaboration, open communication, and supporting each other in achieving individual and company goals.
Duties and Responsibilities
Understand the needs of clients and potential clients through the entirety of the business relationship including, but not limited to, project implementation and support, troubleshooting, functional support, etc.
Educate and provide training to clients on Microsoft Dynamics BC.
Provide consultative services to clients and prospective clients interested in Microsoft Dynamics BC by building and maintaining strong, professional relationships.
Create and present Microsoft Dynamics BC and relevant company information at industry conferences and webinars.
Review, analyze, and improve organizational processes related to Microsoft Dynamics BC consulting services.
Perform additional tasks/duties as assigned.
Qualifications for the Job
Must know Microsoft Dynamics 365 Business Central at an intermediate or higher level.
Strong knowledge of ISV products.
Proficiency in Microsoft Word, Outlook, and Excel.
Strong problem-solving and customer service skills.
Exceptional written, verbal, and interpersonal communication skills with active listening ability.
Highly analytical with the ability to understand, troubleshoot, and correct system issues.
Articulate with strong presentation skills to present information at conferences and in webinars.
Strong technical, analytic, and problem-solving skills.
Ability to work under pressure, meet deadlines, and work on multiple projects simultaneously.
Highly adaptable and demonstrated ability to be flexible with changes in a fast-paced work environment.
Functional knowledge of finance, supply chain, manufacturing, warehousing, and other modules is a plus.
$90,000 – $110,000; DOE
TruNorth Dynamics provides more than software. We believe in understanding our clients’ businesses inside and out, creating tailored solutions that bring about meaningful transformations. If you’re ready to make an impact and help shape the future of business solutions, apply today!
The duties and responsibilities described within this job description may not be inclusive of all tasks, assignments, and responsibilities for this position. TruNorth Dynamics reserves the right to update, add, and/or change this document as necessitated by business demands. Any previous promises, pay expectations or agreements is superseded by this job description.